Managing Yourself and Those Around You

Description

Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.

Outline

• Time And Stress Management

  • Recognize The Benefits Of Successful Time And Stress Management.

  • Managing Stress By Staying Organized

    • Match Stress Reducing Organizational Strategies To Given Examples.

    • Match The Strategy That Will Help Organize An Administrative Team, To A Specific Example Of That Strategy.

  • Effective Time Management

    • Match The Strategy That Will Help Organize An Administrative Team, To A Specific Example Of That Strategy.

  • Dealing With Calls And Visitors

    • Apply Effective Time Management Strategies When Coping With Specified Time Management Problems.

• Partnerships And Information Networks

  • Recognize The Benefits Of Effective Partnerships And Information Networks.

  • Establishing Partnerships Within Your Organization

    • Apply Strategies That Establish Partnerships Within A Given Organization.

  • Establishing An Information Network

    • Select Approaches For Establishing An Information Network.

• Creative Problem Solving

  • Recognize The Benefits Of Creative Problem Solving.

  • Difficult Situations: Analyzing The Problems

    • Identify Appropriate Questions To Ask, In Order To Clarify The Problems Involved In A Difficult Situation.

    • Use Clarifying Techniques To Analyze A Specified Problem.

  • Goal-Oriented Problem Solving

    • Use Clarifying Techniques To Analyze A Specified Problem.

• Managing Conflict

  • Identify The Benefits Of Being Able To Manage Conflict In The Workplace.

  • Coping With Difficult People

    • Apply Strategies For Dealing With A Difficult Person, In A Given Scenario.

  • Mediating Conflict

    • Manage Conflict Between Two People, In A Given Scenario.

  • Rebuilding

    • Promote A Healthy Environment After A Confrontation.